Casino / Live
These terms set out the rules that apply when you open an account with pk111 and access our lobby — from how deposits move through Touch 'n Go eWallet and DuitNow, to how disputes are handled. Read through each section so you know exactly where you stand before you start playing.
These terms form a binding agreement between you and pk111 the moment you complete account registration. They cover every action you take on the platform — opening a wallet, making deposits via Touch 'n Go eWallet or DuitNow, placing bets on slots or live dealer tables, and withdrawing amounts back to your account wallet. Access to the platform and the games within it is subject to local law and is available only in eligible regions where such activity is permitted. If your jurisdiction restricts or prohibits online gaming, these terms do not override that restriction and you remain responsible for confirming your eligibility before proceeding. pk111 reserves the right to update these terms when regulations or platform features change. The current version is always published on this page; continuing to use your account after a published update means you accept the revised terms. Where a conflict exists between a section of these terms and a more specific rule on another policy page, the more specific rule applies to that subject. Questions about scope or applicability can be raised through the contact paths listed in the Support section below.
Deposits and withdrawals processed via Touch 'n Go eWallet are subject to the transaction limits and verification steps shown in your account wallet panel at the time of each transaction.
DuitNow transfers follow the same account-verification requirements. Limits and processing conditions are displayed within the cashier section after you log in; pk111 does not set bank-side cut-off times.
FPX is accepted for deposits from supported Malaysian bank accounts. Eligibility and available banks are shown at the cashier step; availability depends on your bank and local regulations.
All transaction amounts, whether deposited or won, are held in your pk111 account wallet. The current balance and transaction history are visible on the account dashboard after login.
Not every element of your pk111 experience is governed by these terms in the same way. Account access, in-lobby transactions, and site content are covered directly. Third-party services — including your bank, your e-wallet provider, and game studios like PG Soft or Habanero — operate under their own separate terms. Understanding that boundary helps you direct questions to the right party.
Registration, login, password resets, and account suspension or closure are all covered by these terms. The steps and eligibility conditions are shown in the account settings panel.
Deposits and withdrawals via Touch 'n Go eWallet, DuitNow, and FPX fall under these terms on pk111's side. Your payment provider's own terms govern their side of each transfer.
Game titles available in the lobby — including those from PG Soft, CQ9, and JDB — are delivered by studio partners. pk111 governs access to the lobby; each studio's own game rules apply within the game.
Any service you reach by leaving pk111 — an external payment site, a linked app, or a referral destination — is outside the scope of these terms. pk111 carries no liability for third-party content or conditions.
These terms are not only obligations — they also define what you can do when something needs fixing. You have the right to review every transaction recorded against your account, request a correction if a record looks wrong, and raise a formal question if you believe these terms were not applied correctly. To check your transaction history, log in and open the account dashboard; every deposit, withdrawal, and game round result is listed there with a timestamp. If a record appears incorrect, use the in-account dispute form or contact our support team directly — details are in the Support section. To update personal details such as your registered phone number or e-wallet link, go to account settings and follow the verification steps shown on that page. pk111 will acknowledge contact within the period stated in our support policy and will aim to resolve account-record questions at the first point of contact where possible.
Your full transaction history is available under account dashboard after login — deposits, withdrawals, and round results are all timestamped and searchable.
Update your registered mobile number, email, or linked e-wallet through account settings. Verification steps are shown on that page before any change is saved.
Use the in-account dispute form to flag a specific transaction or policy question. Reference the transaction ID shown in your history to speed up the review.
Contact our support team via the channels listed in the Support section below. Queries about these terms are handled by the same team that manages account and payment questions.
If a section of these terms is unclear or you need to raise a question about your account, these are the contact paths available to you. All channels connect to the same support team that handles account and payment queries.
Open the live chat widget from any page when you are logged in. Use this channel for urgent account or transaction questions.
Send your question and your account ID to our support email address listed in the account help centre. Written queries about these terms are handled here.
The help centre, accessible from your account dashboard, contains answers to common terms questions and links to the contact form for escalations.
pk111 collects the account and transaction data needed to run your wallet, process Touch 'n Go eWallet and DuitNow payments, and comply with the requirements of eligible operating regions. We retain account records for the period required by applicable rules and delete them when retention is no longer required. If you want to know what data we hold on your account, request a correction, or ask for deletion where that is permitted, contact the support team via the channels in the section above.
Your account is protected by password authentication and session management. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the activity.
We use cookies to keep your session active and to understand how pages in the lobby are used. Cookie preferences can be adjusted through the browser settings on your device; changing them may affect how the account pages behave.
Account and transaction records are kept for the period required under the rules of the regions where pk111 operates. The retention period applicable to your account is available on request via our support email.
To request access to, correction of, or deletion of your personal data, contact the support team with your account ID and the specific request. We will respond within the timeframe stated in our support policy.
If something in these terms raised a question, the answers below cover the scenarios we hear about most. For anything not listed here, the support team is reachable via the channels in the Support section above.
These terms apply from the moment you complete account registration with pk111. Every action on the platform — logging in, depositing via Touch 'n Go eWallet or DuitNow, playing a game, or requesting a withdrawal — is governed by the version of the terms published at that time.
pk111 will publish the updated terms on this page with a revised date. Continuing to use your account after that date means you accept the new version. If you do not agree with a change, contact support before your next login to discuss your options.
Log in and open your account dashboard to find the transaction in question. Use the in-account dispute form, include the transaction ID and a brief description, and our support team will review it. You can also raise disputes via the support email listed in the help centre.
pk111's terms govern your access to the lobby and the titles within it. The individual game rules — including round mechanics and payout conditions — are set by the studio that made the game. Both sets of rules apply when you play a title in the lobby.
Yes. Contact the support team with your account ID and a written request specifying what you need — access, correction, or deletion where permitted. We handle data requests under the rules of the eligible regions where the platform operates.
Access depends on local law. pk111 is available only where online gaming is permitted under local regulations. You are responsible for confirming that accessing and using the platform is lawful in your region before registering or playing.