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This page sets out how pk111 collects, uses and protects the information connected to your account — including payment activity through Touch 'n Go eWallet and DuitNow. Access and data rights depend on local law and are available where local law permits.
When you open an account with pk111, certain information is gathered to make your session work — your registered email, device type, login activity and the payment method you select, whether that is Touch 'n Go eWallet, DuitNow or FPX. This data lets the platform route your deposit correctly, display your account wallet balance and match your session to the right region. We do not sell your personal data to third parties for their own marketing. Information shared with payment processors — such as those handling Touch 'n Go eWallet or DuitNow transfers — is shared only to the extent needed to complete a transaction. That processor operates under its own privacy terms, which apply separately. Cookies and session tokens are used to keep your account state across page loads. These are functional, not tracking cookies placed by advertisers. You can clear them through your browser settings; doing so will end your current session and require a fresh login. Retention periods follow applicable regulations in the regions where access is permitted. Where local law requires that records be kept for a set period, pk111 complies. Once that period passes, data is deleted or anonymised according to the applicable schedule. The current status of your records is visible after login in your account dashboard.
Not every interaction on pk111 falls under a single ruleset. This section maps out what this privacy policy covers directly, and where separate terms or third-party policies take over — so you know exactly which document applies to which part of your experience.
Registration details, login history, session data and any account-level preferences are covered fully by this policy. This includes the email address, device identifiers and the account wallet state visible after login.
When a deposit or withdrawal moves through Touch 'n Go eWallet, DuitNow or FPX, the transaction record on pk111's side is covered here. The payment provider's own data handling is governed by that provider's separate privacy terms.
Browsing history within the lobby, game session logs and bet records linked to your account are retained as part of your account history. This data is used to display your activity and is not shared outside operational purposes.
Any external link, game studio interface or analytics tool that loads from a domain outside pk111 operates under its own terms. This policy does not extend to those services, and pk111 does not control what data they collect independently.
Your account gives you several practical paths to manage the data held about you. Reviewing what is on file, correcting details that are out of date and raising a question about how information is used are all steps you can take directly. These rights depend on local law and apply where local regulations permit them. For most account details — display name, registered email, contact information — changes can be made through the account settings page after login. For records that cannot be edited directly, such as historical transaction logs tied to a completed DuitNow or Touch 'n Go eWallet transfer, the correct path is to contact the support team with your account reference number. They can confirm what is held and advise on the applicable retention period. If you believe a record is inaccurate, submit the correction request in writing through the support channel and keep a copy for reference.
Log in and open the account dashboard to view your session history, wallet transactions and registered details. The current state of your data is shown there without needing to contact support first.
Update your display name, email or contact number through account settings. For fields that are locked after verification, submit a correction request via the support channel with your account ID.
If something in your account history looks wrong or you want to know how a specific data point is used, reach out through the support contact path. Include your account reference so the query can be matched to the right record.
Where local law allows, you can request that data no longer required be deleted or anonymised. Submit this in writing. Note that records tied to active transactions or legally mandated retention periods cannot be removed before the applicable period ends.
For any question about how your account data is handled — including payment records linked to Touch 'n Go eWallet or DuitNow, cookie settings or a correction request — the following contact paths are available. Use the channel that matches the urgency of your query.
Open the live chat widget from the account page to raise a privacy or data question directly. Have your account reference number ready so the team can locate your record quickly.
For written requests — corrections, deletion queries or detailed data questions — send an email through the contact address shown in your account settings. Written requests create a traceable record for both sides.
Many data points, including transaction logs from Touch 'n Go eWallet and DuitNow transfers, are visible directly after login. Check the dashboard first — it may answer the question without needing to contact support.
These four areas reflect the concrete practices behind this policy — what happens to your data in each scenario, where it sits and what controls are in place. No vague commitments here; each point maps to something visible or actionable in your account.
Account credentials and payment-linked records are stored with access controls limiting who within operations can view them. SSL encryption is applied to data in transit. This includes sessions involving Touch 'n Go eWallet and DuitNow account wallet activity.
Session cookies keep your login state active and route account requests correctly. No third-party advertising cookies are placed by pk111 itself. You can remove all cookies through your browser, though this will end the active session immediately.
Records are kept for the period required by applicable regulations in regions where access is permitted. Once that period ends, data is deleted or anonymised. The retention status for your account is not displayed in real time, but the support team can confirm it on request.
When this policy is updated, the revised version is published at pk111/privacy-policy/ with the effective date noted. Continuing to use the account after a posted update means the revised terms apply to subsequent activity.
These are the questions that come up most often about how pk111 handles account data, payment records and your rights under this policy. Each answer points to a specific action or account path rather than a general statement.
Registration collects your email address, a password hash and device identifiers used to manage your session. Once a deposit is made through Touch 'n Go eWallet, DuitNow or FPX, a transaction record is added to your account wallet history. No more data is collected than what is needed to operate the account correctly.
Transaction data is passed to the relevant payment processor only to complete the transfer. That processor handles its own data under its own terms. pk111 retains a record of the transaction amount and method on the account side, visible in your account dashboard after login.
Log in and go to account settings to update display name, email or contact details. For locked fields tied to a completed verification, contact support with your account reference number and a written description of what needs correcting. The team will confirm whether the change is possible under the applicable retention rules.
Where local law permits, a deletion or anonymisation request can be submitted through the support email channel. Records tied to open transactions, active accounts or legally mandated retention periods cannot be removed until the applicable period ends. The support team can advise on the timeline for any specific record.
Inactive account data is retained for the period required by applicable regulations. After that period, records are deleted or anonymised. The account wallet transaction history, including any DuitNow or FPX records, follows the same schedule. Contact support if you want confirmation of the retention period for your account.
Session cookies are used to maintain your login state and route account requests correctly. These are functional, not advertising cookies. You can delete them through your browser settings at any time. Clearing cookies ends the current session; the next page load will require a fresh login with your registered email and password.